Please introduce yourself and your organization.
My name is Dan Tayler, Manager within the Cisco Systems, Inc.’s Communications Resource Center (CRC). The CRC provides consulting and net development services to different teams inside Cisco — some pre-funded, some pay-for-service.
Cisco styles, manufactures, and sells networking and knowledge technology merchandise worldwide. a number of the merchandise the corporate offers square measure net protocol (IP) communications merchandise, storage merchandise, IP phones, access points, and servers. the corporate was based in 1984 and is headquartered in San Jose, California.
What were you doing that needed this sort of technology?
Six groups were combined into one new team with the concept of having the ability to higher offer communications experience across the corporate. This created it potential for teams that ne’er had communications experience to possess access to the suitable employees members. To deliver the work for each consumer bases, the CRC had to use 2 separate tools to trace comes. Management requested regular reports on CRC comes and resource expenditure, and this caused a vast, once-a-month scramble that wolfed man-hours and compromised work already within the pipeline. Continue reading “Cisco Systems – an AtTask customer profile”